Question 1

How do I contact support?

Accepted Answer

Our team is available 24/7. Start a chat on this page and our assistant will take the details of your enquiry, or use the contact details on our Contact Us page and we will get back to you as quickly as possible.

Question 2

I have received a Parking Charge Notice (PCN). What should I do?

Accepted Answer

Visit our Pay or Appeal a PCN page to pay the charge or submit an appeal online. You will need the PCN number and your vehicle registration. If you believe the charge was issued in error, appeal before the payment deadline shown on the notice.

Question 3

How do I appeal a Parking Charge Notice?

Accepted Answer

Appeals can be submitted through our Pay or Appeal a PCN page or by emailing appeals@parkingprotection.co.uk with your PCN number, vehicle registration and any supporting evidence. We review every appeal in line with our published Appeals Policy and the IPC Code of Practice.

Question 4

I manage a site with you. Who do I speak to about my car park?

Accepted Answer

Existing clients can reach their account contact directly, or start a chat on this page and we will route your query to the right person. We handle everything from signage updates and permit changes to enforcement queries and reporting.

Question 5

How do I make a complaint?

Accepted Answer

We take complaints seriously. Our Complaints Policy page explains the process and timescales. Submit your complaint in writing and we will acknowledge it promptly and investigate fully.

Question 6

What are your support hours?

Accepted Answer

We provide support around the clock, 24 hours a day, 7 days a week. Whether you are a motorist with a PCN query or a client with an urgent site issue, someone is always available to help.

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