Please do not pay the charge if you are going to appeal, as payment is accepted as full and final settlement and once paid an appeal will not be considered.
If you wish to appeal against a Parking Charge Notice you will need to submit your case in writing to National Parking Enforcement Ltd within 28 days from the date of issue. All correspondence must include your name, full postal address including postcode, PCN reference number, and your Vehicle Registration Number.
You must supply evidence as to why you were parked in contravention of the parking terms and conditions as displayed on the warning signs erected on the land. The decision to accept or reject an appeal is based on the evidence supplied. It is important you supply all the evidence to support your appeal. National Parking Enforcement Ltd will not enter into multiple appeal processes.
All Parking Charge cases are placed on hold upon receipt of a written appeal. Any driver appealing against a parking charge notice within 14 days from the date of issue will be given the opportunity to provide payment at the reduced amount in the event that their appeal is rejected. You should be aware that any driver lodging an appeal later than 14 days from the date of issue will be liable for the full amount in the event that their appeal is unsuccessful.
Online here: http://parkingprotection.zatappeal.com/
Post: The Appeals Team, National Parking Enforcement Ltd, PO Box 244, Wymondham, NR18 8BZ
NPE cannot deal with appeals by telephone.
Our Appeals Co-ordinators consider all of the evidence you have supplied to NPE.
If your appeal is allowed, NPE will cancel the parking charge. If your appeal is refused, NPE will write and inform you of the decision, and you will then need to make payment as soon as possible to avoid NPE taking steps to recover the payment from you. Refusal letters will include information on how to appeal via the Independent Appeals Service (IAS), information on this service can be viewed here: http://theias.org
NPE makes no charge for submitting an appeal.
The only grounds under which you can appeal the parking charge notice are as follows and you should consider these carefully before entering the appeals process.
The vehicle was not improperly parked: e.g. that the vehicle was not parked where stated on the parking charge notice; that you believe you were still within the time you paid for; that the voucher or permit was clearly displayed or that the conditions were not properly signed.
The parking charge (ticket) exceeded the appropriate amount: e.g. that you are being asked to pay the wrong amount for the parking charge or that the charge has already been paid.
The vehicle was stolen: e.g. that the vehicle was improperly parked after being stolen. However, the fact that someone else was driving your vehicle, for example a family member, friend or colleague, is not in itself a valid ground of appeal. The fact that you told the driver that they could only use your vehicle on condition they did not get any parking tickets is not a valid ground of appeal.
You think you are not liable for the parking charge: e.g. that you had sold the vehicle before, or bought it after, the alleged improper parking. However, the fact that you had paid to park the vehicle in the first place (even if, for example, the voucher or permit was not clearly displayed) is not in itself a valid ground of appeal.
If your online appeals process is submitted correctly then you should receive an automated confirmation email. If you do not receive a confirmation email then you may have entered your details incorrectly and we recommend that you enter it again, taking care to ensure that all details, including your email address are correct.
The decision about your appeal will be sent to you by email, so please make sure that you can receive emails from parkingprotection.co.uk email addresses.
The customer complaints policy and procedure cannot be used as a vehicle for complainants to appeal a parking charge notice (PCN). Matters relating specifically to parking contraventions must be made in writing to the appeals’ address stated on the PCN.
National Parking Enforcement’s formal customer complaints procedure is administered as follows:
Please submit your complaint by email to email@example.com , or in writing to National Parking Enforcement Ltd, PO Box 244, Wymondham, Norfolk, NR18 8BZ.
If you are not satisfied with the outcome of the complaint, you will be invited to further your complaint to our Accredited Trade Association, the International Parking Community.